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Get Started within 30 secs Creating goodwill, accelerating a sale, or closing a deal … everything is possible if you could show the light of your ‘customer first’ norm to your prospect. Maintaining this norm can be a daily grapple. One needs to listen, understand, and advocate the customer needs, which most of the time, […]
Get Started within 30 secs Customer demands are growing at an exponential rate as they want their voices to be heard as soon as they have initiated the communication. Communication is the key to any business, it can either make or break a business. In today’s competitive market, every brand is looking at ways to […]
Get Started within 30 secs Customer is king! Customer satisfaction is the measure of how well a business delivers its service. Every single factor in a business depends on the customers. It goes without saying that the only thing every customer would want is outstanding customer service, faster and better! Research shows that “76% of […]
Get Started within 30 secs About Goulet Pens Goulet Pens is an online fountain pen store which provides personal online shopping experience through innovative products, exemplary service, and comprehensive education. Industry: Ecommerce Location: Virginia, United States Challenges at Goulet Pens Prior to using Hippo Video, the customer care team at Goulet Pens was […]
Get Started within 30 secs We are slowly shifting the mode of browsing from reading texts to videos. It’s not just about Facebook or YouTube videos, even at our workplace, we prefer watching videos rather than reading lengthy texts. When we ‘ourselves’ tend to watch videos, what about our customers? Well, you could nurture the […]
Get Started within 30 secs A few years back, businesses were product-centric, but today, things are way different. A new revolution has taken place in the Customer Journey. The revolution that places ‘The Customer’ at the center of a business. The Customer Success revolution! Everything we do today boils down to one word – ‘Customer’. […]
Get Started within 30 secs A lot has been spoken about customer service. How good customer service can contribute to revenue, how great customer service can differentiate your company. But what makes good customer service? Here’s a personal experience that made me realize what good customer service is. The online ‘love’ story After a successful […]
Get Started within 30 secs Did you know “Customer Support” and “Customer Success” are not the same, but work together? This infographic shows the difference between Customer Success vs Customer Support. Choose the right process to drive the right goals. Incorporate videos in both. [su_button url=”https://www.hippovideo.io/customersupport.html?utm_source=infographic&utm_medium=blogs&utm_campaign=contentmarketing” target=”blank” style=”flat” background=”#109a3e” size=”8″ wide=”yes” center=”yes” radius=”round”]Looking for […]
Get Started within 30 secs [su_quote cite=”Peter Reuell”]For a long time, we understood our world visually, so maybe language is an add-on[/su_quote] It kills you every time. When a customer cancels your subscription. It rips your heart apart. Why? After all, you had carefully hand held them through the onboarding experience, responded to every query […]
Customer service is a time consuming, nerve wrecking activity that needs attention and alertness at all and every touch-point.